The Centre for Autism Services Alberta is committed to the protection and promotion of the Rights of Persons Served.
Bill of Rights and Responsibilities of Persons Served
A child and his/her family served by the Centre have the right to:
• Receive professional service without discrimination on the grounds of race, colour, religious beliefs, country of origin, marital status, gender, sexual orientation, physical disability or mental disability.
• Expect that information will be kept confidential, unless otherwise stated and in accordance with the law.
• Expect that only information relevant to services will be collected.
• Access your child’s records.
• Receive services from skilled professionals who will treat you and your family with respect and understanding.
• Participate in the ongoing development of an individualized service plan that reflects the child’s and family’s needs.
• Express concerns without repercussion about services that you feel are inconsistent with the child’s plan or to appeal decisions and ask questions in regards to services provided.
• Expect complaints to be investigated in a prompt manner.
The client and his/her family agree to:
• Actively participate in service planning, assessments and treatment.
• Disclose all relevant information, including historical, to help the team design the most effective treatment strategy.
• Inform the Centre of any activities or events that the child should or should not participate in, including cultural activities.
• Treat Centre staff with courtesy and respect.
• Report concerns promptly to Centre staff and if necessary, participate in a process to help resolve concerns.
• Complete satisfaction surveys and feedback forms.